UFO Spotter Support

Need help, want to report abusive content, or have feedback? Email johnjerde@mail.grokbot.com. We aim to reply within 2 business days and to act on content reports within 24 hours.

FAQ

Can I make a sighting private?

No. UFO Spotter is a community map, so every sighting is public. Don't include personal information.

Why can't I post?

Posting requires an iCloud account. Sign in under Settings > [your name] on your iPhone and make sure iCloud Drive is on. You can browse sightings without an account.

How do I delete a sighting?

Go to My Sightings and swipe left on it, or open it and tap Delete. This removes it for everyone.

How do I report or block someone?

Open any sighting and tap Report Sighting or Block This User. Reported sightings are hidden for you right away, and sightings with three or more reports are hidden for everyone. Blocked users' posts are hidden on your device. You can unblock everyone in Settings.

What does Pro include?

A one-time $4.99 purchase (price may vary by country) that unlocks unlimited sightings (free accounts can post 10), CSV export of your own sightings, and satellite, hybrid and dark map styles.

I bought Pro on another device. How do I get it back?

Open Settings in the app and tap Restore Purchases while signed in with the same Apple Account.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Why don't I see sightings near me?

Nearby shows public sightings within 100 km. Allow location access in Settings > Privacy & Security > Location Services, then pull to refresh. Try the Recent tab too.

Privacy

See our Privacy Policy.